Refund policy
Refund Policy
At WIBIMEN, we want you to feel confident with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be unused, undamaged, and returned with all original packaging and accessories. A receipt or proof of purchase is required.
Items sent back without first requesting a return will not be accepted.
How to Start a Return
To start a return, please contact us at support@wibimen.com with your order number and the reason for your return.
If your return is accepted, we will send return instructions by email, including how and where to send your package.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service. WIBIMEN is not responsible for return packages that are lost or damaged in transit.
Damages and Issues
Please inspect your order when you receive it. If your item is defective, damaged, or incorrect, contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label.
We will review the issue and help make it right with a replacement, refund, or another suitable solution.
Non-Returnable Items
Used items may not be eligible for return unless they arrived defective, damaged, or incorrect.
Gift cards, if available, are non-returnable.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must meet the same return eligibility requirements listed above.
Refunds
We will notify you by email once we have received and inspected your return.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled, but you may request a return after receiving the item.
Contact Us
If you have any questions about returns, refunds, exchanges, or order issues, please contact us at:
Email: support@wibimen.com
Website: https://wibimen.com